Checking Auto-Generated Emails

This article explains how to check auto-generated emails from the User record.

Navigate to Users.

Search for the user whose email you wish to view.

Click the Full Name hyperlink to open the user record.

By default, the user’s Information record displays. Click the Communications tab.

The user’s Communications record displays. Click the icon in the Actions column next to the auto-generated email you wish to view.

NOTE: Refer to the DateFromSent To Email, and Subject columns for additional information about the email.

The full content of the email displays.

IMPORTANT: Two common auto-generated email notifications are the Account Creation Notification (i.e., notification sent when a user account is created containing login information, the link to the URL, username information, and a temporary password when applicable) and the Enrollment Notification (i.e., details about a user enrollment).

NOTE: The Account Creation Notification can be turned off by user type. Contact your Client Success Specialist for more details.

NOTE: The Account Creation Notification only contains a temporary password when no password is created and assigned to the user upon creation.

TIP: Copy and paste the email’s contents into a Word document to send as an attachment to any individuals wishing to view it (e.g., parent, guardian, mentor, or administrator who is having issues receiving the communication via email).


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