Pulse - Automated Emails

This article details automated emails sent from Pulse and their recipients.

USER EMAILS

Account Creation

Description: Upon creating a new user account, an email notification is sent to the user that includes Pulse login information (e.g., URL, Username, Password).

NOTE: This notification can be turned on and off at the Client level.

Trigger: Account Creation (Save, Save & Close, Import Approval)

Recipients:

  • To: Primary email on account record
  • CC: N/A

Forgot Password

Description: When a user clicks on the forgot password link, a temporary password is sent to the primary email address associated to the Username entered. The user can then use the temporary password to successfully login and create a permanent password.

Trigger: Entering the username on the splash screen and clicking forgot password

Recipients:

  • To: Primary email on account record
  • CC: N/A

STUDENT EMAILS

Student Enrollment

Description: When a student is enrolled in a class, a notification is sent with the class name, primary teacher name, and primary teacher email.

Trigger: Created enrollment

Recipients:

  • To: Student
  • CC: Mentor(s)

Course Completion

Description: When the student’s enrollment is finalized in the learning management system (LMS) and Pulse, a notification is sent with enrollment details (e.g., class name, primary teacher name, teacher email, class credit, final grade percentage).

Trigger: Enrollment finalized in LMS and marked completed in Pulse

Recipients:

  • To: Student
  • CC: Mentor(s) and primary teacher

Course Drop

Description: This notification is sent when a student’s enrollment is dropped and includes the student name and class name.

Note: The Email checkbox must be checked when an enrollment is dropped for the recipient(s) to receive the notification.

Trigger: Enrollment status is changed to Dropped and Email checkbox is checked

Recipients:

  • To: Mentor
  • CC: Client Support Specialist (CSS) (if applicable) and Primary Teacher

Course Expiration

Description: When an enrollment is active and it is ten days prior to the enrollment end date, a notification is sent with the class name and enrollment end date.

Trigger: The enrollment is active, and it is ten days prior to enrollment end date

Recipients:

  • To: Student
  • CC: Mentor(s), CSS (if applicable), teacher(s)

Student Progress

Description: This notification is triggered five times per year and includes: current progress within all courses, class name, primary teacher name, primary teacher email, class enrollment end date, date of last activity, grade to date, and gradable progress percentage.

Trigger: Active student enrollments; sent 8/1, 11/1, 1/1, 3/1, and 6/1

Recipients:

  • To: Student
  • CC: Mentor(s)

TEACHER EMAILS

Teacher Enrollments

Description: When a teacher is enrolled in a class, a notification is sent to the teacher that includes the class name and active enrollment count.

Trigger: Newly created teacher enrollment

Recipients:

  • To: Primary teacher
  • CC: Additional teacher(s)

Student Enrollment – Teacher

Description: A course enrollment notification is sent to all teachers of the class that includes: student name, student username, student email, class name, client name, CSS (if applicable), Student Learning Advocate (SLA) (if applicable), and Special Education status.

Trigger: Student enrollment in a class

Recipients:

  • To: All teachers of the class
  • CC: N/A

Course Reinstatement

Description: When a student’s class enrollment is reinstated, an email is sent to the teacher including the enrollment’s previous and current statuses, as well as the student’s name, username, email, class name, associated client name, CSS (if applicable), SLA (if applicable), and Special Education status.

Trigger: Enrollment is changed from Non-Active status to Active status

Recipients:

  • To: Primary teacher
  • CC: Additional teacher(s) (if applicable)

Accommodations

Description: This notification is sent when a document is uploaded to a student record and includes the student name and client name.

Trigger: Document is uploaded to student record

Recipients:

  • To: Primary teacher
  • CC: All other teachers

MISCELLANEOUS

Bounce-Back

Description: This notification is sent when an email is not deliverable due to an invalid email address.

Trigger: Email is non-deliverable

Recipients:

  • To: User who triggered the email or CSS
  • CC: N/A

Client Creation (Internal ONLY)

Description: This notification is sent to a distribution list when a new client record is created in Pulse.

Trigger: Saving a new client record

Recipients:

  • To: clientcreation@lincolnlearningsolutions.org
  • CC: Client Support Specialist (if applicable)

 

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