This article provides information about Lincoln Learning Solutions' recommended operating systems, web browsers, devices, and third-party applications.
Our team is committed to providing focused support for the recommended operating systems, web browsers, devices, and third-party applications outlined in this guide. These recommendations have been developed based on research and testing related to student engagement and achievement; online, hybrid, and blended pedagogical best practices; and educational technology. We provide these recommendations to ensure users of our products and platforms consistently receive an optimal experience, with the understanding that client institutions and individuals may choose devices, systems, configurations, and web browsers outside the scope of those we support.
Supported Operating Systems
Our preferred operating system (OS) is Microsoft Windows. As such, our support team does not maintain regular testing of updates and new features for alternative operating systems. Some of our clients have experienced success using the Apple macOS and Chrome OS; however, we cannot guarantee a successful student experience when these operating systems are used.
Supported Web Browsers
Our preferred web browser is Google Chrome, which we have determined via internal testing to have the greatest amount of consistency among users. Using a non-recommended browser, such as Microsoft Edge, Apple Safari, or Mozilla Firefox, may vary and even compromise the student experience. Please click here to view the technical specifications from our learning management system (LMS) provider, Agilix Buzz.
Student Technical Engagement
The technology-based tools, resources, and activities students encounter range from general to course-specific. Please note, Lincoln Learning Solutions cannot guarantee the functionality of third-party applications.
|General Student Experience|
|Email and Communications|
|Course Specific Student Experience|
|Fluency Assessments||K-2 English Language Arts|
|Audio Recordings||Foreign Language & Music|
|MOVband Sync||Physical Education|
|Typing Application||Introduction to Typing|
|MIT's Scratch Language||Introduction to Computer Programming|
|Adobe Creative Cloud||Introduction to Digital Media|
|Microsoft Office 2016||Business Applications|
NOTE: Click here to see our complete whitelist.
A whitelist is a security list that provides access to pre-approved email addresses, IP addresses, domain names, or applications as a quick and easy way to help safeguard computers and networks from potentially harmful threats or inappropriate material on local networks or across the internet.
TIP: Please see the Supported Device Configuration section of this article for known limitations.
Supported Device Configuration
Our recommended device is a laptop or desktop computer as our support team is fully equipped to troubleshoot issues related to these devices. Additionally, students receive the best experience on a device with a full-sized screen and external keyboard and on which applications—many of them specifically designed for desktop and laptop systems—can run optimally and consistently. Please reference the following table for an outline of known issues related to alternative devices.
NOTE: These specifications are ever-evolving, and updates are often outside of Lincoln Learning Solutions’ control. Additionally, we recognize some of the known issues may be related to the age of the device or OS being used.
Please visit these Knowledge Base resources related to troubleshooting issues on unsupported devices, operating systems, and web browsers.
- Clearing Your Browser Cache in Firefox
- Completing a Fluency Assessment on an iPad
- Disabling Hardware Acceleration on a Chromebook
- Disabling Pop-Up Blockers in Chrome on an iPad
- Disabling Pop-Up Blockers in Chrome on a PC or Chromebook
- Disabling Proxy Settings in Firefox
- Playing Naxos Files on an iPad
- Updating Firefox
- Using a Chromebook
Please note, the images that may be found in this resource may not match your screen.
This is a Lincoln Learning Solutions product. Access/features may vary based on client contract.
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