This article provides guidance for setting up a successful student structure when using Lincoln Learning Solutions products and services.
Implementing a successful support structure for your students will help your school year run smoothly. Here are some things to consider when preparing for the school year and assisting students in having a successful learning experience.
Student-Centered Design
Student-centered learning puts students at the center of their learning experience. It recognizes students are active participants in their learning. This type of learning design aims to develop life skills like curiosity, collaboration, and critical thinking, while also preparing students for future challenges.
Click here for a full visual on the student-centered design.
Use of the following ensures a student-centered learning experience:
- Lincoln Learning Solutions
- Mentor
- Student Primary Mentor
- Client Program Mentor
- Teacher
- Teacher of Record
Lincoln Learning Solutions
Lincoln Learning Solutions (LLS) is digital curriculum and service provider that delivers educational content to students in a variety of learning environments. As your partner, we provide client support throughout the year. This includes setup, training, and general client questions.
Mentor
Clients have the option to assign mentors to provide direct support to students. Client schools can divide the support role into a Student Primary Mentor or a Client Program Mentor. For smaller programs, this may be the same staff member.
Student Primary Mentor
- Define pacing schedule (how much to complete each day)
- Set student goals (weekly accomplishments, academic goals)
- Monitor student activity (how often they are logging in and keeping pace)
- Progress monitoring (how successful the student is with meeting goals like pacing and mastery)
- Guide and answer non-content questions (system, navigation, pacing, technical, program, schedule)
- Define who is the content specialist (the teacher)
- Communicate LLS Teacher Facilitator expectations with students if using this service
- Define who is supporting special education needs
- Contact the Client Program Mentor when unable to answer questions
- Schedule in-person or virtual meetings weekly
- Add, drop, and request completion of student’s enrollment
Client Program Mentor
- Client Program Mentor – supports all primary student mentors
- Contact the Client Success Specialist (CSS) when unable to answer questions
- Communicate LLS Teacher expectations with the district
Teacher
Teachers provide student support with content and grading.
- Client Teacher – client staff member teaching the Lincoln Empowered courses.
- LLS Teacher Facilitator – LLS staff member facilitating the Lincoln Empowered courses. Click here to learn more about LLS Teacher Facilitators.
Click here to learn how our Virtual Liaisons can add another layer of support for students using LLS Teacher Facilitators
For additional support regarding Teaching Entities, click here.
Teacher of Record
Clients can use our LLS Teacher Facilitators to facilitate courses and can appoint a client staff member as a teacher of record. Another option is that clients can use their teachers to teach their own versions of Lincoln Empowered courses.
IMPORTANT: If you are currently using Lincoln Learning Solutions state-certified teachers and are interested in teacher-of-record information for state reporting, please reach out to your Client Success Specialist.
Setting Expectations
Setting and supporting expectations is essential to assisting students in having a successful school year. Below are examples of sample schedules and how to communicate expectations with students and their families.
Client School Expectations
- Regular check-ins
- Supporting students to complete work daily
- Setting up a learning environment at home or in the classroom
- Help students define their pacing schedule
How to Support Expectations
- Onboarding your students
- Lincoln Learning Solutions’ Buzz Student Orientation Course
- Family Sessions (LLS Training is happy to co-host these sessions with you)
- Client Student Orientation
- Communicate with your families
- Outline the program expectations
- Outline timelines
- Consider having families and students sign an acknowledgment of these expectations
Learn More
Learn more about Establishing a Successful K-12 Program by clicking here to open our white paper.
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Who to Contact?
Knowing who to contact during the students' time in a Lincoln Learning course could alleviate frustrations that come along with having to wait for a response. To get your questions to the right audience for quicker assistance, see the information below.
Student’s Primary Contact: Client Mentor
- General navigation
- Course material questions
- Course progression goals
- Understanding pacing
- Course enrollment
Student’s Primary Content Contact: Teacher
- Specific course content/assessment questions or concerns
- Course expectation questions
- Incorrect answer clarifications
- Feedback or grading clarifications
Client’s Primary Contact: Client Success Specialist
- General curriculum questions and offerings (e.g. pacing guide location, what is a Read It, etc.)
- General system questions/issues (e.g. navigation, pacing, submitting assignments, system requirements, etc.)
- Course material questions
- Enrollment questions
- New course releases
- Invoice questions
TIP: Clients are encouraged to use the the Customer Portal to create, view, and reply to support tickets. The Customer Portal article provides an overview of accessing and navigating the Customer Portal.
Additionally, remember to include the following information when corresponding with Lincoln Learning:
- Description of issue
- Course name associated with the issue
- Student name/username
- Activity name (if applicable)
- Include images (if applicable)
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Please note the images found in this resource may not match your screen. Access and/or features may vary based on client contract.
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